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Delivery policy

This is a very simple procedure - you receive your hire in Royal Mail bag - enclosed in this bag with your hired goods is a completed returns bag - all you have to do is seal and take to post office and retain returns slip. We use the 'Royal Mail Special Delivery' service as we feel this is the most safest and convenient returns service for our members.

If we receive your order by 1pm we will despatch your selected items within 24 hours, be assured however that we will try to despatch on the day of order.

If you need your order to be delivered to another address other than your home/card holder address - i.e. work - Please call 020 8530 1111 or email the office to authorise delivery. Members are advised that once the item is signed for at the given delivery address, sole responsibility for the item is with the member.

On the agreed date of return just reseal in the enclosed Royal Mail self addressed bag and take to any Post Office (please ensure all original packaging boxes/jewellery bags/pouches are returned.

Keep the returns receipt until we email you confirmation of return (which should be the next day) Its as simple as that!

There is a £3.95 charge for a round trip delivery for members, and a £13.25 round trip delivery charge for Guest/Non-Members.

Delivery should be received the next day before 1pm from day of despatch. Insurance is included while goods are in transit both ways.

Collection and Delivery

You can of course if you wish, visit us to collect your jewellery and hand deliver back - just give us a call or email for appointment - 0208 530 1111 - sales@hotrockshire.co.uk